Terms of Service

Company: SkipUp

Contact: [email protected].

These Terms govern access to and use of the SkipUp service, website, apps, and APIs (the "Service").

By creating an account or using the Service, you agree to these Terms.

If you use the Service on behalf of a company, you confirm you have authority to bind that company.

• Customer: the company that signs up.
• Authorized Users: people Customer invites to use the Service.
• Customer Content: data Customer or its Users provide, including agendas, transcripts, audio, notes, files, and metadata.
• Account Data: billing, profile, and contact information.
• Usage Data: analytics and telemetry about how the Service is used.
• Subprocessors: third parties that help us run the Service.

• You must be 18+.
• Keep your account secure. You are responsible for actions in your account.
• Use real names and accurate info.
• Geographic restriction: We do not offer the Service to individuals or companies located in the European Union, European Economic Area, or the United Kingdom.

• You buy the Service by an Order (web checkout or signed order form).
• Plans are billed monthly or annually in advance unless stated otherwise.
• Fees are non-refundable except where the law requires or we say so in an Order.
• Late payments may be suspended. You pay all applicable taxes except our income taxes.

If we offer a free plan, trial, credits, or "free" usage limits, those are provided to support normal use. You may not circumvent or abuse limits (for example by creating multiple accounts, rotating identities, automating signups, reselling free access, or otherwise avoiding fees). We may enforce limits and suspend or terminate access immediately if we reasonably believe you are abusing free usage.

We grant Customer a non-exclusive, non-transferable right to use the Service during the subscription term.

Do Not:

• Break the law, disrupt the Service, reverse engineer, scrape without permission, or use the Service to build a competing product.
• Attempt to manipulate, override, or bypass SkipUp's AI behaviors, safety controls, or operational boundaries through crafted inputs, including techniques commonly known as "jailbreaking," "prompt injection," or social engineering.
• Embed hidden instructions in emails or content intended to cause SkipUp to take actions outside its intended scheduling function.
• Attempt to extract confidential information, system prompts, internal processes, or other users' data through manipulated inputs.

Follow our Acceptable Use Policy (AUP). We can suspend accounts that violate it.

• Customer owns all Customer Content.
• Customer gives us a worldwide, limited license to host, process, and display Customer Content to provide and improve the Service, to secure it, and to comply with law.
• We may use data to improve our Service so long as it does not contravene our Privacy Policy.
• Customer is responsible for the legality and accuracy of Customer Content, including obtaining required consents for recording and transcription.

• The Service can capture audio and meeting content.
• Laws on recording differ by place. Customer must get all legally required consents from participants.
• If a participant asks to stop recording, Customer will pause and comply.

• The Service uses AI to summarize, prioritize, and draft agendas.
• We may use trusted AI vendors to process Customer Content. Current vendors may include OpenAI, Anthropic, Recall.ai, ElevenLabs, Nylas, and GetZep.ai.
• AI can be wrong. Do not rely on outputs as legal, medical, financial, or HR advice.

AI System Integrity:

You must not attempt to circumvent, manipulate, or override SkipUp's intended behaviors or safety controls. This includes attempts to manipulate SkipUp through crafted inputs ("prompt injection"), override its operational boundaries ("jailbreaking"), or deceive it into taking unauthorized actions ("social engineering"). Because SkipUp processes email from third parties, you are responsible for content you direct SkipUp to handle. SkipUp maintains defenses against manipulation regardless of source, and may decline to process content it identifies as potentially harmful or manipulative.

• Our Privacy Policy is part of these Terms.
• For Customer Content, we act as a processor to Customer. For Account Data, we are a controller.
• On request, we will sign a Data Processing Addendum (DPA) with SCCs for international transfers.

• We use industry-standard security. This includes encryption in transit, role-based access, and audits of Subprocessors.
• Customer must protect access credentials and enforce reasonable internal security practices.

• We use Subprocessors to deliver the Service. A current list may include: GetZep.ai (vector memory), Recall.ai (meeting capture), Nylas (calendar and email), OpenAI and Anthropic (LLM processing), ElevenLabs (TTS/voice).
• We bind Subprocessors by contract to protect data at least as strongly as we do.

• We may improve or change features.
• Beta or preview features are provided "as is" and may change or end at any time.

• We provide reasonable support via [email protected] and documentation.
• The Service may be unavailable for maintenance or events outside our control.

If you give us feedback, you give us a free right to use it to improve the Service with no obligation to you.

We may use Customer name and logo to identify Customer as a user of the Service. Customer can opt out by emailing [email protected].

We can suspend access for non-payment, security risks, legal risk, or AUP violations.

• The term is in the Order. Subscriptions renew automatically unless cancelled.
• Either party may terminate for material breach not cured within 30 days of notice.
• On termination, we will make Customer Content export available for 30 days, then delete it, except where the law requires retention.

• We warrant we will provide the Service with reasonable care and skill.
• Except as stated, the Service is provided "as is." We disclaim implied warranties to the extent allowed by law.

• We will defend Customer against third-party claims that the Service infringes IP, and pay damages finally awarded, if Customer promptly notifies us and lets us control the defense.
• Customer will defend us against claims arising from Customer Content, use in violation of law, or breach of the AUP, and will pay damages finally awarded.

• Neither party is liable for indirect, incidental, special, or consequential damages, or lost profits, to the extent allowed by law.
• Each party's total liability is capped at the fees paid or payable by Customer in the 12 months before the claim arose. Carve-outs: IP indemnity, data breaches caused by gross negligence or willful misconduct, and amounts owed under Section 20.

• Follow all laws, including anti-bribery, export, and sanctions rules.
• Do not upload regulated data like PHI or card data unless we have a signed agreement that allows it.

• Governing law: USA. Venue: Delaware.
• Dispute resolution: binding arbitration under [AAA/JAMS] in [City, State]. Either party may seek injunctive relief in court for misuse of IP or data.
• Class action waiver and jury trial waiver where allowed by law.

We may update these Terms. We will post the new version and the effective date. Material changes will be notified to the account owner.

• Neither party is liable for failures caused by events outside its control.
• Assignment needs consent, except either party may assign in a merger or sale of all assets.
• If a term is unenforceable, the rest stay in effect.
• These Terms plus the Order and DPA are the entire agreement.

This AUP applies to all Customers and Authorized Users, including free, trial, and paid usage, and any integrations or APIs connected to the Service.

Use the Service lawfully and in a normal way. Do not use the Service in a way that risks harm to others, the Service, or SkipUp.

If we offer a free plan, trial, credits, or monthly usage limits (for example minutes, meetings, actions, messages, or API calls), you must not bypass them.

You must not:

• create multiple accounts or workspaces to get more free usage
• use aliases, disposable emails, phone numbers, devices, or automation to reset limits
• share one account across unrelated people to avoid paying
• resell, rent, or broker access to free or trial usage
• route usage through integrations to hide who is using the Service
• attempt to disable, evade, or interfere with limit enforcement

We may enforce limits using caps, throttling, rate limits, or blocks. Free and trial limits may change at any time.

You are responsible for ensuring you have the legal right and any required consent to record, transcribe, store, and share meeting content, including audio and transcripts. You must follow applicable laws and meeting platform rules.

You must not use the Service to secretly record or to surveil people without a lawful basis.

You must have the rights or legal basis to upload, connect, or process any content through the Service.

You must not:

• upload or process content that infringes IP rights
• use the Service to copy, scrape, or redistribute third-party content at scale without permission or legal basis
• violate confidentiality obligations or upload content you are not allowed to share

You must not:

• attempt unauthorized access to accounts, systems, or data
• probe, scan, or test vulnerabilities
• bypass authentication or access controls
• introduce malware or harmful code
• disrupt the Service (including excessive automation, flooding, or denial-of-service behavior)
• scrape the Service without our permission
• reverse engineer or attempt to derive source code or underlying components, except where the law forbids restricting this

You must not:

• send spam or bulk unsolicited outreach using the Service
• harass, threaten, defame, or impersonate others
• use the Service for scams, phishing, or fraud

Unless we agree in writing, you must not upload or process:

• payment card data (PCI)
• regulated health data (PHI)
• passwords, API keys, private tokens, or similar secrets
• other highly regulated data that requires a special agreement

If you use APIs or integrations, you must:

• follow documented rate limits and fair use expectations
• keep credentials secure
• not share keys publicly
• not use APIs or integrations to bypass free or paid limits

We may investigate suspected violations. If we reasonably believe there is a violation or risk, we may remove content, disable features, throttle usage, suspend access, or terminate accounts, to the extent permitted by law. We may do this with or without notice when needed for security, legal compliance, or to prevent harm.

We may update this AUP from time to time. Changes take effect when posted on skipup.ai (or as otherwise stated). Continued use of the Service after the effective date means you accept the updated AUP.

Report abuse at [email protected] and include details, timestamps, and any screenshots or logs you have.