Privacy Policy

1. Introduction & Scope

SkipUp.ai (“SkipUp,” “we,” “us,” “our”) provides a productivity platform that helps users prepare agendas, prioritize attendees, suggest schedules, track outcomes, and more.

This policy applies to personal information processed:

• Through our website, apps, and SaaS services (“Services”)

• During OAuth sign-in and provider integrations

• Through enterprise features (e.g., team admin, analytics)

• During interactions with our AI voice agent or other conversational features

• When individuals participate as guests or attendees in meetings or events managed through SkipUp, even without a SkipUp account

Where third-party services (e.g., authentication or hosting providers) are involved, they act as processors, bound by their own policies and our contractual agreements.

We do not serve individuals or companies located in the European Union, European Economic Area, or the United Kingdom.

2. Role Clarity

• Controller: SkipUp controls and determines the purposes of personal data collected for meeting productivity and SaaS use.

• Processor: Third parties (e.g., authentication, hosting, integrations) process data only per our instructions.

• Customer Relationship: For Customer Content, the Customer is the controller, and SkipUp acts as processor under the Data Processing Addendum (DPA).

• Enterprise Gmail integration: Access to Google Workspace email accounts is granted at the organizational level by a Google Workspace admin. SkipUp does not request or support access to personal gmail.com accounts through this integration.

3. What We Collect

a) Information You Provide

• OAuth provider data: name, email, photo, phone.

• Account data: company, role, billing info.

• Calendar access: view, create, update, delete events.

• Email access (enterprise only): For enterprise workspaces, SkipUp may read incoming emails and compose and send outbound emails via a designated Google Workspace account provisioned by a workspace admin, solely to facilitate meeting scheduling communications.

• Contacts access: names, emails, phone numbers.

• Conversations & inputs: agendas, notes, surveys, tickets, files, or other content shared with our AI agent or in the app.

• Guest attendee data: names, emails, participation details, and anything shared in meetings.

• Optional inputs: surveys, support requests, feedback.

b) Automatically Collected Data

• Device/browser info, IP addresses, logs, cookies.

• Usage metrics and aggregated analytics (de-identified).

c) From Other Sources

• Integrations: Slack, Teams, Nylas, Recall.ai, etc.

• AI vendors: OpenAI, Anthropic, ElevenLabs.

• Marketing/advertising data (if opted in).

4. How We Use Your Data

• Service delivery: sign-in, meetings, scheduling, agendas.

• Email processing (enterprise only): Email content accessed via the Google Workspace Gmail integration is used exclusively to manage scheduling conversations on behalf of the customer. This data is not retained beyond what is necessary to process a scheduling interaction and is never used for advertising, user profiling, or any purpose unrelated to scheduling. This is distinct from emails you send directly to SkipUp (e.g., support requests), which are retained as needed to deliver and support the service.

• Enterprise features: team dashboards, admin controls.

• AI processing: summarization, transcription, voice features, personalization.

• Guest interactions: support participation for non-registered attendees.

• Support & communications: respond to feedback, requests, updates.

• Payments & billing: transactions, fraud prevention.

• Product improvement: de-identified/aggregated data to enhance features and models.

• Legal compliance & security: enforce policies, audits, fraud detection.

5. Sharing & Disclosure

• Service providers & subprocessors: hosting, auth, analytics, AI vendors.

• Affiliates: internal operations.

• Compliance & safety: legal obligations, rights protection.

• Business transfers: mergers, acquisitions, sales (with continued protection).

• No data sales or advertising use: We do not sell personal data. Data obtained through Gmail API access is not used for advertising, remarketing, or profiling, and is not shared with third parties except as strictly necessary to deliver the scheduling service.

6. Data Retention & Deletion

• Customer Content: kept during subscription, deleted/returned within 30 days after termination unless required otherwise.

• Account data: retained as needed for service or law.

• Guest data: retained only as necessary for meetings.

7. Security

• Encryption in transit and at rest.

• Strict access controls, logging, reviews.

• Vulnerability management and training.

8. International Transfers

• No service to EU/EEA/UK customers.

• Protected by standard contractual clauses or equivalent safeguards.

9. Your Rights & Choices

• Revoke access: via provider settings (e.g., Google).

• Account rights: access, correct, delete, export, restrict, withdraw consent.

• Guest rights: request access, correction, or deletion.

• Marketing preferences: opt out anytime.

• Objections: object to processing based on legitimate interests.

  Contact [email protected] for requests.

10. Cookies, Tracking & Analytics

• Essential cookies: required for authentication and features.

• Optional cookies: analytics/marketing (require consent).

• Control: manage via browser or in-app settings.

• We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

11. Audio & Recording Consent

• Some features (recording/transcription) require consent under law.

• Organizations must notify participants and obtain required permissions.

12. Children’s Privacy

• Not for users under 16.

13. Third-Party Links

• Linked sites have their own policies. We’re not responsible for them.

14. Policy Updates

We may update this policy. Material changes will be notified via email, banner, or notices. Continued use = acceptance.

15. Contact Us

Privacy Team, SkipUp.ai
Email: [email protected]