1) Who we are

• Company: SkipUp

• Contact: support@skipup.ai

2) What this contract covers

• These Terms govern access to and use of the SkipUp service, website, apps, and APIs (the "Service").

• By creating an account or using the Service, you agree to these Terms.

• If you use the Service on behalf of a company, you confirm you have authority to bind that company.

3) Key definitions

• Customer: the company that signs up.

• Authorized Users: people Customer invites to use the Service.

• Customer Content: data Customer or its Users provide, including agendas, transcripts, audio, notes, files, and metadata.

• Account Data: billing, profile, and contact information.

• Usage Data: analytics and telemetry about how the Service is used.

• Subprocessors: third parties that help us run the Service.

4) Account and eligibility

• You must be 18+.

• Keep your account secure. You are responsible for actions in your account.

• Use real names and accurate info.

• Geographic restriction: We do not offer the Service to individuals or companies located in the European Union, European Economic Area, or the United Kingdom.

5) Subscription, fees, and taxes

• You buy the Service by an Order (web checkout or signed order form).

• Plans are billed monthly or annually in advance unless stated otherwise.

• Fees are non‑refundable except where the law requires or we say so in an Order.

• Late payments may be suspended. You pay all applicable taxes except our income taxes.

6) License and acceptable use

• We grant Customer a non‑exclusive, non‑transferable right to use the Service during the subscription term.

• Do not: break the law, disrupt the Service, reverse engineer, scrape without permission, or use the Service to build a competing product.

• Follow our Acceptable Use Policy (AUP). We can suspend accounts that violate it.

7) Customer Content and ownership

• Customer owns all Customer Content.

• Customer gives us a worldwide, limited license to host, process, and display Customer Content to provide and improve the Service, to secure it, and to comply with law.

• We may use data to improve our Service so long as it does not contravene our Privacy Policy.

• Customer is responsible for the legality and accuracy of Customer Content, including obtaining required consents for recording and transcription.

8) Audio, recording, and consent

• The Service can capture audio and meeting content.

• Laws on recording differ by place. Customer must get all legally required consents from participants.

• If a participant asks to stop recording, Customer will pause and comply.

9) AI features and limitations

• The Service uses AI to summarize, prioritize, and draft agendas.

• We may use trusted AI vendors to process Customer Content. Current vendors may include OpenAI, Anthropic, Recall.ai, ElevenLabs, Nylas, and GetZep.ai.

• AI can be wrong. Do not rely on outputs as legal, medical, financial, or HR advice.

10) Data protection and privacy

• Our Privacy Policy is part of these Terms.

• For Customer Content, we act as a processor to Customer. For Account Data, we are a controller.

• On request, we will sign a Data Processing Addendum (DPA) with SCCs for international transfers.

11) Security

• We use industry‑standard security. This includes encryption in transit, role‑based access, and audits of Subprocessors.

• Customer must protect access credentials and enforce reasonable internal security practices.

12) Subprocessors

• We use Subprocessors to deliver the Service. A current list may include: GetZep.ai (vector memory), Recall.ai (meeting capture), Nylas (calendar and email), OpenAI and Anthropic (LLM processing), ElevenLabs (TTS/voice).

• We bind Subprocessors by contract to protect data at least as strongly as we do.

13) Service changes and beta features

• We may improve or change features.

• Beta or preview features are provided "as is" and may change or end at any time.

14) Support and uptime

• We provide reasonable support via support@skipup.ai and documentation.

• The Service may be unavailable for maintenance or events outside our control.

15) Feedback

• If you give us feedback, you give us a free right to use it to improve the Service with no obligation to you.

16) Publicity

• We may use Customer name and logo to identify Customer as a user of the Service. Customer can opt out by emailing support@skipup.ai.

17) Suspension

• We can suspend access for non‑payment, security risks, legal risk, or AUP violations.

18) Term, renewal, and termination

• The term is in the Order. Subscriptions renew automatically unless cancelled.

• Either party may terminate for material breach not cured within 30 days of notice.

• On termination, we will make Customer Content export available for 30 days, then delete it, except where the law requires retention.

19) Warranties and disclaimers

• We warrant we will provide the Service with reasonable care and skill.

• Except as stated, the Service is provided "as is." We disclaim implied warranties to the extent allowed by law.

20) Indemnities

• We will defend Customer against third‑party claims that the Service infringes IP, and pay damages finally awarded, if Customer promptly notifies us and lets us control the defense.

• Customer will defend us against claims arising from Customer Content, use in violation of law, or breach of the AUP, and will pay damages finally awarded.

21) Liability limits

• Neither party is liable for indirect, incidental, special, or consequential damages, or lost profits, to the extent allowed by law.

• Each party’s total liability is capped at the fees paid or payable by Customer in the 12 months before the claim arose. Carve‑outs: IP indemnity, data breaches caused by gross negligence or willful misconduct, and amounts owed under Section 20.

22) Compliance

• Follow all laws, including anti‑bribery, export, and sanctions rules.

• Do not upload regulated data like PHI or card data unless we have a signed agreement that allows it.

23) Governing law and disputes

• Governing law: USA. Venue: Delaware.

• Dispute resolution: binding arbitration under [AAA/JAMS] in [City, State]. Either party may seek injunctive relief in court for misuse of IP or data.

• Class action waiver and jury trial waiver where allowed by law.

24) Updates to Terms

• We may update these Terms. We will post the new version and the effective date. Material changes will be notified to the account owner.

25) Miscellaneous

• Neither party is liable for failures caused by events outside its control.

• Assignment needs consent, except either party may assign in a merger or sale of all assets.

• If a term is unenforceable, the rest stay in effect.

• These Terms plus the Order and DPA are the entire agreement.

SkipUp.ai Privacy Policy

Last Updated: 11th Sept. 2025

1. Introduction & Scope

SkipUp.ai (“SkipUp,” “we,” “us,” “our”) provides a productivity platform that helps users prepare agendas, prioritize attendees, suggest schedules, track outcomes, and more.

This policy applies to personal information processed:

• Through our website, apps, and SaaS services (“Services”)

• During OAuth sign-in and provider integrations

• Through enterprise features (e.g., team admin, analytics)

• During interactions with our AI voice agent or other conversational features

• When individuals participate as guests or attendees in meetings or events managed through SkipUp, even without a SkipUp account

Where third-party services (e.g., authentication or hosting providers) are involved, they act as processors, bound by their own policies and our contractual agreements.

We do not serve individuals or companies located in the European Union, European Economic Area, or the United Kingdom.

2. Role Clarity

• Controller: SkipUp controls and determines the purposes of personal data collected for meeting productivity and SaaS use.

• Processor: Third parties (e.g., authentication, hosting, integrations) process data only per our instructions.

• Customer Relationship: For Customer Content, the Customer is the controller, and SkipUp acts as processor under the Data Processing Addendum (DPA).

3. What We Collect

a) Information You Provide

• OAuth provider data: name, email, photo, phone.

• Account data: company, role, billing info.

• Calendar access: view, create, update, delete events.

• Contacts access: names, emails, phone numbers.

• Conversations & inputs: agendas, notes, surveys, tickets, files, or other content shared with our AI agent or in the app.

• Guest attendee data: names, emails, participation details, and anything shared in meetings.

• Optional inputs: surveys, support requests, feedback.

b) Automatically Collected Data

• Device/browser info, IP addresses, logs, cookies.

• Usage metrics and aggregated analytics (de-identified).

c) From Other Sources

• Integrations: Slack, Teams, Nylas, Recall.ai, etc.

• AI vendors: OpenAI, Anthropic, ElevenLabs.

• Marketing/advertising data (if opted in).

4. How We Use Your Data

• Service delivery: sign-in, meetings, scheduling, agendas.

• Enterprise features: team dashboards, admin controls.

• AI processing: summarization, transcription, voice features, personalization.

• Guest interactions: support participation for non-registered attendees.

• Support & communications: respond to feedback, requests, updates.

• Payments & billing: transactions, fraud prevention.

• Product improvement: de-identified/aggregated data to enhance features and models.

• Legal compliance & security: enforce policies, audits, fraud detection.

5. Sharing & Disclosure

• Service providers & subprocessors: hosting, auth, analytics, AI vendors.

• Affiliates: internal operations.

• Compliance & safety: legal obligations, rights protection.

• Business transfers: mergers, acquisitions, sales (with continued protection).

• No data sales: we don’t sell personal data.

6. Data Retention & Deletion

• Customer Content: kept during subscription, deleted/returned within 30 days after termination unless required otherwise.

• Account data: retained as needed for service or law.

• Guest data: retained only as necessary for meetings.

7. Security

• Encryption in transit and at rest.

• Strict access controls, logging, reviews.

• Vulnerability management and training.

8. International Transfers

• Protected by standard contractual clauses or equivalent safeguards.

• No service to EU/EEA/UK customers.

9. Your Rights & Choices

• Revoke access: via provider settings (e.g., Google).

• Account rights: access, correct, delete, export, restrict, withdraw consent.

• Guest rights: request access, correction, or deletion.

• Marketing preferences: opt out anytime.

• Objections: object to processing based on legitimate interests.

Contact support@skipup.ai for requests.

10. Cookies & Tracking

• Essential cookies: required for authentication and features.

• Optional cookies: analytics/marketing (require consent).

• Control: manage via browser or in-app settings.

11. Audio & Recording Consent

• Some features (recording/transcription) require consent under law.

• Organizations must notify participants and obtain required permissions.

12. Children’s Privacy

• Not for users under 16.

13. Third-Party Links

• Linked sites have their own policies. We’re not responsible for them.

14. Policy Updates

We may update this policy. Material changes will be notified via email, banner, or notices. Continued use = acceptance.

15. Contact Us

Privacy Team, SkipUp.ai
Email: support@skipup.ai

Acceptable Use Policy (AUP)

By using SkipUp, you agree to:

• Follow the law. Don’t use the Service for illegal activity.

• Respect rights. Don’t upload or share data you don’t have permission to share.

• Avoid abuse. Don’t stalk, harass, discriminate, or threaten others.

• No disruption. Don’t bypass security, spread malware, or disrupt the Service.

• Respect recordings. Obtain required consent before recording or transcribing meetings.

• No harmful content. Don’t upload illegal, harmful, or offensive material.

We may suspend or terminate accounts that violate this AUP.